I worked w/Matt a little bit today. We have a wholesale company that services the convenience store industry.
This is what I observed while watching the friendly convenience store clerks interact with their customers:
-They sincerely said “Good morrning” w/ a smile multiple times…
-They also said to a customer, “Can’t believe you’re not getting pizza today, you get pizza EVERY day!”
-On another occasion, as soon as a man entered the store he walked around the counter to get what appeared to be his regular daily hug.
I wondered if they realized how important their caring & genuine interest might have meant. Who knows…it may be the only smile that person received today.
I thought about mentioning it to them, but I didn’t.
Wish I had.